Privacy Policy

Introduction

Welcome to http://lafayette-major-life-transitions-therapy.denvermentalhealthcare.com (referred to as “Lafayette Major Life Transitions Therapy,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users visiting our website and engaging with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at http://lafayette-major-life-transitions-therapy.denvermentalhealthcare.com.
Any mobile applications or software developed by us and made available for download.
Online services and products offered through our platform.
Interactions between users and our staff via email, phone, text messaging, or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your data to provide you with a personalized experience.
Website Visits: Every time you visit our websites, our servers automatically log information about your interaction, including your IP address, browser type, operating system, and the pages accessed.
Communications: We may reach out to you via email, phone, or text messaging for various purposes, such as sending newsletters, promoting new services, or providing support.

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

Account Information: Details required to create and manage your user account, including names, usernames, email addresses, and passwords (hashed and salted for security).
Payment Information: Credit or debit card details, billing addresses, and transaction history for processing payments.
Financial Information: We may collect bank account details, investment portfolios, or other financial records for specific services related to financial planning.
Purchase Information: Data regarding products or services purchased from us, including quantities, purchase dates, and payment methods.
Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, device IDs, and advertising IDs.
Location Data: Information about your geographical location when you interact with our applications or website (with your consent).
Feedback: Your responses to surveys, feedback forms, or reviews that help us improve our services.
Social Media Information: If you choose to connect our services with your social media accounts, we may access your public profile information and post history.
Product Information: Details about products or services of interest, including preferences and customization options.

We collect this data through various methods: user input forms, account settings, browsing behavior, device sensors, and third-party service providers.

Cookies

Cookies are small text files stored on your browser to enhance your experience with our website and services:

Strictly Necessary Cookies: These cookies enable basic functions like login, account management, and session maintenance.
Preference Cookies: Used to remember your preferences, such as language selection, display settings, or chat preferences.
Analytics Cookies: These track user interactions with our website, helping us analyze trends, administer the site, and gather demographic information.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for different periods based on legal requirements and business needs:

Account Data: We keep account information as long as your account is active or until you request its deletion.
Payment Information: Payment details are stored securely for the duration required by payment processors and relevant laws, after which they are deleted or anonymized.
Financial Records: Financial data associated with services is retained for tax and accounting purposes, in accordance with applicable laws.
Communication Logs: We may retain records of communications sent or received through our services for a period defined by legal obligations or internal record-keeping needs.
Analytics Data: Aggregate analytics data is usually deleted after 12 months to ensure privacy while retaining insights for business development.

When you request the deletion of your account, we will remove most personal data associated with it, except where retention is required or permitted by law.

Security Measures

We implement robust security measures to protect your personal data:

Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
Access Controls: Our systems have access controls in place, limiting data access to authorized personnel only.
Regular Audits: We conduct periodic audits and assessments to ensure the security of our data handling practices.

Children’s Privacy

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal data from children. If you believe we have collected information from a child without proper consent, please contact us, and we will take immediate action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you and its processing details.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to legal exceptions.
Restriction: The right to limit the processing of your data in certain circumstances.
Portability: The right to receive a copy of your personal data in a structured format for transfer to another controller.
Objection: The right to object to the processing of your data, except where we have compelling legitimate grounds.
Non-Discrimination: You are protected from discrimination for exercising your data protection rights.
Appeals and Complaints: You can file an appeal or complaint with a supervisory authority if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond to your request within the legally required timeframe.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be posted on this page, and we encourage you to review it regularly. We will notify you of significant changes via email or through a prominent notice on our website.

Contact Information

For any questions regarding this Privacy Policy, your data protection rights, or to exercise your rights, please contact us:

Email: privacy@lafayette-major-life-transitions-therapy.denvermentalhealthcare.com
Mail: Lafayette Major Life Transitions Therapy, Privacy Team, [Address]

We value your trust in our company and are committed to protecting your personal data.